Effective: June 10th, 2024
Privacy Policy
We take your personal privacy seriously. Therefore, we've crafted a policy to ensure you understand how we handle your data.
Data Controller
Servai Software AB with organization number 559455-9212 (“Servai”) is the data controller for processing personal data on this website, platform, and associated services.
Email:
Information Collection
To provide you with the best service and experience possible, we collect and manage information about you and your use of Servai's services. We gather the following information:
Identification and Contact Information
We collect information provided by you or your employer, such as user data (User Data) or your company's data (Customer Data). This includes names, addresses, emails, phone numbers, organization numbers, and, in some cases, personal identification numbers. It also encompasses other information provided during inquiries, customer service cases, or information requests.
Technical Information
When you visit servai.se or external sites hosting Servai's services, we automatically collect technical information. This includes details about your device, IP address, browser, operating system, device type, and location.
Handling Personal Data for Servai Service Users
We collect and manage personal data about you as a user of Servai's services. This may include:
Name
Email
Phone number
IP address
Association with organization number
Information about your use of Servai's services and website
How We Gather Information About You
We collect data about you from the following sources:
From You or Your Employer
Information directly provided by you or your employer is collected during service orders, expressions of interest in current or future services, customer service inquiries, or other communications via phone, chat, or email.
Automatically Collected Information
When you visit our websites or use our services, we automatically collect information, both on servai.se and on external sites hosting Servai's services.
Collection from Other Public Sources
We also gather information about you and your company from other publicly available sources, including personal data registries, credit assessment information, and data from other operators and partners.
Legal Basis for Data Processing
To collect and manage your data within applicable data protection laws, there must be a legal basis. Servai processes your personal data based on the following four legal grounds:
The data is necessary for us to fulfill the contract with you.
The data is necessary for us to fulfill a legal obligation.
We process your data based on legitimate interests.
The data can be processed with your consent to process certain data.
Below, we specify when your data is used and the legal basis for managing your data, as well as the purposes for which it is used.
Your Data Stored to Provide Our Service
User data (name, phone number, and email) provided when ordering an account for the Servai App is necessary to fulfill our agreement with you. This also applies to other administrators whom the customer grants administrative rights.
Data about You in Other Communications about Our Services
Information collected when we contact you with information about your or your company's existing services with us, as well as when you contact us for support inquiries or other questions, is saved. This includes email and chat history and summarized notes from conversations. These may be used to understand previous inquiries, train new employees, and improve procedures and working methods. We consider the legal basis for handling your personal data for these purposes to be:
Necessary to fulfill the contract with you.
Legitimate interests, as this information helps us deliver and develop our services to be as good as possible.
Development of Our Services
To develop our services, business, and processes, we handle, compile, and analyze data about you and our other customers. We do this to continually offer the best possible services. The legal basis for handling this data is considered to be:
Legitimate interests
Data About You Managed and Stored for Marketing Purposes
To market and disseminate information about our services directly to you, we handle various data about you and your behaviors on our website. This includes seeing more of us in ad slots when you browse other pages, receiving emails, SMS, calls, or letters from us, and creating statistical compilations and analyses. The legal basis for handling this data is considered to be:
Legitimate interests
Data We Handle to Prevent Misuse of Our Services
We handle data about you to ensure the security of our services, prevent and detect usage that violates our terms or the law. The legal basis for handling this data is considered to be:
Necessary to fulfill the contract with you.
In some cases, it is a legal obligation for Servai.
Data We Handle About You to Comply with Legal Obligations
To comply with legal obligations, we handle data about you. As this is a requirement from other regulations, it constitutes a legal basis for managing this data.
How Long We Keep Data
We retain your data for specific durations based on its purpose and legal requirements.
Information that you or your employer provide to us, as well as other information that we use to manage you and your company as a customer, is saved as long as you are customers with us at Servai, and then for 12 months after the agreement has ended.
Information saved after you have been in contact with our chat or email support is kept for 12 months after your company is no longer a customer of Servai.
Data saved after you have been using Servai’s services is kept for 12 months.
Data we save to comply with the requirements of the Accounting Act is kept for at least 7 years.
How We Share Your Data
Subcontractors
We use subcontractors for parts of our services. They may need some information about you as our customer to provide these services. They are only permitted to use this data to provide services to us and under the terms we provide.
Outside the EU/EEA
If we share data about you with a supplier operating outside the EU/EEA, we ensure that the processing of your data complies with this policy and the laws and regulations applicable to Swedish citizens.
Authorities and Emergency Services
We may be required to provide information about you to authorities upon request according to law and official decisions.
We Protect Your Data
We take all appropriate technical and organizational security measures to protect your personal data.
You Own Your Personal Data
You own the data we collect about you. As the owner, you have certain rights regarding its handling.
You can request an extract of the personal data we store and manage about you and how this information is handled.
You can request that we correct any inaccurate information about your data.
You can request to be deleted, provided that we are not required to retain this information due to any other law.
You can request that we restrict the processing of your data for a period.
You can request your data to be transferred to be used elsewhere.
To exercise your rights, contact us using the information provided at the top of this page.
Feedback & Complaints
If you believe we are not handling your data according to regulations, please notify us using the contact information at the top of this page. You also have the right to complain to the data protection authority in the location in which you live, work or believe a data protection breach has occurred.
Thank you for choosing Servai!
